Right from the moment they start their search for a hotel, you should stand out for them. Their engagement with you should be consistent across all touchpoints- be it in the discovery phase, at the booking phase. Point is, to do it consistently throughout.
Point is, to do it consistently throughout their journey with you. Because you know it’s like we saw- if it feels right, they will give you their business. You cannot promise them the stars in your description.
Be modest in your approach- that’s ok, but be genuine with your service. Genuine service will always translate into more satisfaction.
Their engagement with you should be consistent across all touchpoints- be it in the discovery phase, at the booking phase, pre-arrival.
Here you go- 5 tips with relevant stats that will push you to make guest experience your niche.
Because that’s the one thing people look forward to! And for hotels, this starts even before the check-in happens!
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit
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