Thank you for choosing AGS Residency for your stay. We aim to provide exceptional service and ensure your satisfaction. However, we understand that circumstances may arise where you need to make changes to your reservation or request a refund. Please read our Return and Refund Policy carefully to understand our guidelines and procedures.
1.1. Date/Duration Changes: If you wish to modify the dates or duration of your reservation, please contact our reservations team at least 24 hours prior to your scheduled arrival date. We will make every effort to accommodate your request based on availability.
1.2. Room Type Changes: Room type changes are subject to availability and may require additional charges. Please contact our reservations team in advance to discuss any room type modifications you may require.
2.1. Individual Bookings:
2.1.1. Flexible Rate Bookings: For individual bookings made on our flexible rate, you can cancel your reservation free of charge up to 24 hours prior to the scheduled arrival date. Cancellations made within 24 hours of the arrival date will incur a charge equivalent to one night’s stay.
2.1.2. Non-Refundable Rate Bookings: Non-refundable rate bookings are fully prepaid and non-refundable. No refunds will be provided for cancellations, modifications, or no-shows.
2.2. Group Bookings: Group booking cancellation policies may vary and will be communicated to the group organizer at the time of reservation.
3.1. Refunds for Cancellations: If you are eligible for a refund due to a cancellation made within the specified time frame mentioned in our cancellation policy, we will process the refund within 7-10 business days. Please note that the refund may take additional time to reflect in your account depending on your bank or payment provider.
3.2. No-Show or Early Departure: No refunds will be provided for no-shows or early departures. The full amount for the entire reservation will be charged.
3.3. Refunds for Services: Refunds for additional services, such as restaurant reservations, spa treatments, or event tickets, will be handled on a case-by-case basis. Please contact our front desk or guest services team for assistance.
How to Request a Refund:
4.1. To request a refund or discuss any changes to your reservation, please contact our reservations team via phone or email. Ensure that you provide your booking details, including the reservation number and guest name, to assist us in processing your request promptly.
5.1. In the event of unforeseen circumstances, such as natural disasters, pandemics, or other emergencies, AGS Residency reserves the right to modify or adapt the Return and Refund Policy to provide fair and reasonable solutions to our guests.
Please note that this Return and Refund Policy applies to direct bookings made through AGS Residency’s official website or directly with our reservations team. If you have made your reservation through a third-party travel agency or website, please refer to their terms and conditions for cancellation and refund policies.
For any further assistance or clarification regarding our Return and Refund Policy, please do not hesitate to contact our customer support team. We value your patronage and will do our best to address any concerns you may have.